Question 1

What is the Customer Service Number?

Accepted Answer

Singapore SG Customer Service Number
+65 31590966
 
We offer a phone number to reach an actual human being. However, in a globlized world, with hundreds of potential calls inbound all the time. We would caution that hold times maybe excessiive from time to time due to high call volumes.  We recommend sending emails as emails are answered generally in order of receipt unless your membership status offers additional customer service benefits. See the buttom of our home page for links to our help pages which outline email addresses for various problems or questions that you may have.

Question 2

Why are you called Cross Border Store?

Accepted Answer

Nomad X Cross Border Store offers a wide range of products from many different countries and we pride ourselves on working with vendors & suppliers from all over the world. See our home page if you are a vendor or supplier with a product we might have an interest selling.

Question 3

How do we sort through product(s) on each page?

Accepted Answer

Each menu option takes you to a general page of products based on the category selected.  The products can be further sub-divided using the sort option menu or the collection menu option on the left of the product category page you are visiting. You can also execute a site seach from the home page.

Question 4

How many membership categories do you offer?

Accepted Answer

We offer three (3) membership tiers each with varying discounts and benefits.
 
Diamond VIP
 
Gold VIP
 
Bronze Elite

Question 5

How do I pay for memberships?

Accepted Answer

Membership are paid semi-annually and are not automatically charged.

Question 6

Do you make it impossible to cancel the memberships?

Accepted Answer

Nomad X Cross Border Store does not engage in trickery to keep your membership active by prolonging the process of cancelation.  We will not send you through a series of impossible phone lines to call or require a 30 day notice period.  It's your money, you say cancel and that's what we will do within 24th hours.  If you paid for a six month membership, it will continue until the end of the paid membership period.  You can enjoy your membership benefits for the period of time remaining or have your account completely deleted within 24 hours from receipt of your email ( Please indicate your choice).  You will simply submit a request for cancelation to info@nomadx.store with your full name in your request and if it's received from the email used to join; your account will be deleted within 24 hours.  If you are not able to access your original email, we will have to call you directly for security questions or you can let the membership expire and after an additional six month period, your account will be deleted if there's no activity on your account.

NOMAD X HELP CENTER

Frequently asked questions